Retail Operations Advisor

At Ampol, we believe in the Power of Us – the extraordinary power of people to connect, act, and make a difference.

As a leading energy company operating across Australia, New Zealand, Singapore and the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger – powering progress for our customers, communities and people.

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative.

We’re building a workplace where everyone feels welcome, respected and valued – because when people are free to be themselves, powerful things happen.

About Retail

Ampol Retail is one of Australia’s largest convenience and fuel networks, serving millions of customers each year. From fuelling up to food-on-the-go, we’re focused on delivering simple, friendly experiences that make life easier for our customers.

About the role

We’re offering a unique 18 month contract opportunity for experienced retail employees which will support a critical transformation program within our Retail business.

You will play a key role in enabling the successful delivery of site conversions across our network. Acting as the link between frontline sites and central teams, you’ll provide coordination, guidance, issue resolution and operational support to ensure conversions are delivered safely, efficiently, and to a high standard.

This is a great opportunity to broaden your experience, influence large-scale change, and contribute to a high-impact program.

Key responsibilities

• Support the initiation and administration of site conversion activities
• Coordinate across Site Managers, contractors, vendors and central program teams
• Provide first-level triage support via phone, email and Microsoft Teams
• Guide Site and Business Managers throughout the conversion lifecycle
• Identify, document and escalate risks, issues and dependencies
• Ensure adherence to safety, compliance and operational standards
• Provide flexible, ad hoc support in response to program needs and priorities
• Deliver practical, frontline-informed operational support

Qualifications & Experience

• Proven experience in frontline retail operations across supermarket, fuel, and convenience environments
• Proven experience in either a Store Manager, Retail Coordinator, or Retail Advisor roles, driving operational performance
• Strong understanding of site operations, trading, safety and compliance
• Ability to apply sound operational judgement to site readiness and execution
• Experience working across multiple stakeholders in fast-paced environments
• Strong communication skills across written, verbal, and digital channels
• Highly organised, adaptable and solutions-focused
• Ability to manage competing priorities with attention to detail