Customer Credit Agent

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.   

As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.   

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.   

We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen. 

About Group Corporate 

Our Group teams enable the broader business to perform - providing strategic, financial, legal, people and governance expertise. With roles across Australia, Singapore and the US, we’re critical partners to the business and help shape Ampol’s future. 

We work across borders, collaborate widely, and lead with purpose - always looking for ways to improve how we operate, support our people, and deliver results. 

About the role 

This role will join the Credit Risk Department which aims to correctly manage credit risk, ensuring the appropriate balance between working capital constraints, revenue growth, long term profitability improvement and risk reduction is achieved. 

Your role will be to ensure new customer card applications are reviewed in accordance with agreed processes and procedures, respond to customer queries with a customer service mind set. 

We are hiring 2 x max-term contractors who will work with Ampol until the end of October and end of November 2026. This role is based in our Alexandria office with a hybrid working arrangement.   

Key responsibilities 

• Ensure compliance activities at met in accordance with policies and procedures 

• Process credit applications for new customers for approval 

• Record progress of credit applications in the database and online tool 

• Review daily credit limit reports and other reporting as required 

• Communicate with customers to respond to queries and/or obtain information 

Qualifications & Experience 

• You will be an individual with a customer first mind set and enjoys interacting with customers to provide them an outstanding experience with Ampol. As a team player you will enjoy supporting a team and learning from other employees. 

• Experience in customer service and/or accounts receivables function 

• Exceptional verbal and written communication skills 

• Commercial awareness and comprehension of business processes 

• Working knowledge of Microsoft Office Suite (Word, Excel, Powerpoint) 

Benefits 

• We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.  

• We value recognition.  We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.  

• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.  

Want to take your career to the next level? Apply today.