Senior Business Analyst

About Ampol    

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.  

As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.  

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.  

We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen 

Tech, Digital & Data @ Ampol   
 

Technology, Digital and Data at Ampol are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.   

Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that TDD drives meaningful impact and measurable outcomes for the Ampol Group, leaving a lasting impact on our business and our customers.  

About the role: 
 
Unifying our customer experience across physical and digital channels, our Digital team build and deliver products where technology meets our customers – web, app, and retail. 
 
This role is to elicit, analyse, and curate digital requirements that support the Ampol App and AU Loyalty strategies, translating customer, commercial, and business objectives into delivery-ready outcomes. The Business Analyst will work closely with business, digital, and technology stakeholders to consolidate and prioritise requirements across mobile app, loyalty, CRM, and POS initiatives, enabling a clear and aligned programme of work. Acting as a key connector between strategy and delivery, the role ensures requirements are well-defined, customer-focused, and aligned to both product vision and technical feasibility.

Key Responsibilities 

• Eliciting requirements across the Ampol App and AU Loyalty initiatives into clear quarterly delivery horizons 
• Shaping and maintaining a prioritised backlog aligned to customer and loyalty growth strategies 
• Defining end-to-end customer journeys across digital, in-store, and loyalty touchpoints 
• Partnering closely with Product Managers, Experience Designers, Engineers, and Delivery teams to support execution 
• Enabling delivery of app features integrated with CRM and POS platforms 
• Ensuring requirements are validated, delivery-ready, and aligned to both customer value and technical feasibility 

Qualifications & Experience 

• Proven experience collaborating across business, digital, marketing, loyalty, and technology teams 
• Strong ability to align diverse stakeholder perspectives into a single, coherent set of requirements 
• Confidence working with senior business stakeholders and product leadership 
• Expertise in soliciting requirements across business, digital product, and technology stakeholders 
• Experience managing dependencies across app, loyalty, CRM, and POS ecosystems 
• Strong documentation skills (epics, features, user stories, acceptance criteria) 
• Demonstrated experience applying product thinking to requirements definition 
• Focus on customer value, usability, and measurable outcomes 
• Ability to balance customer experience, technical constraints, and commercial priorities 

Benefits  

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars! 
• We are flexible.  Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value. 
• We value recognition.  We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values. 
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions. 
• BabyCare Package - financial and flexible support for parents transitioning back to work. 
• Need some wheels? Novated Lease options are available. 
• Invest in your future with the Employee Share Scheme 
• Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses 
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.   

Want to take your career to the next level? Apply today.