Mātanga Wheako Matihiko Digital Experience Specialist

Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.  

We are proud to be the Kiwi contingent in the Ampol Group, an independent Trans-Tasman energy company, with trading offices across the globe, which are united behind our shared purpose. While many of the challenges and opportunities we face go beyond national boundaries, together we have the scale, influence, and capability to deliver for our customers, communities, and our people. 

 
Working alongside our business units our Operations & Partnering team identify, prioritise and deliver Technology, Digital and Data initiatives that align with our business strategy, deliver value to Ampol, and ensure smooth and resilient operations. 
 
The Mātanga Wheako Matihiko Digital Experience Specialist provides technical support for end user devices and services, ensuring a positive digital experience by assisting users with desktop, mobile, and video conferencing issues, both on-site and remotely. 
 
This role is a 14 month Fixed Term Contract 
 
 
You will have the opportunity to 

• Provide first level desktop technical IT support for all users, ensuring prompt resolution of hardware and software issues. 
• Offer face-to-face on-site and remote support to users, assisting with end-user services such as computers, phones, tablets, and video conferencing facilities. 
• Guide users in effectively utilizing end-user devices and technologies to enhance their digital experience and productivity 
• Assist in troubleshooting and escalating issues to higher-level support as needed, ensuring timely resolution of user inquiries and concerns. 
• Support new employees, onboarding them and setting them up with their equipment 
• Test releases & enhancements to the employee experience 
• Data Collection and Analysis: Collate and analyse data using pre-set tools, methods, and formats. 
   

What you’ll bring to Z 

• Strong communication and interpersonal skills to assist users both face to face and remotely ensuring a positive user experience. 
• Experience with AV support, including meeting rooms and video conferencing technologies (Crestron, Surface Hub and Neat would be advantageous) 
• Demonstrated experience in providing desktop support, troubleshooting hardware and software issues, and assisting with end-user devices (computers, phones, tablets), 
• Familiarity with M365 tools e.g.:, Outlook, Teams Office apps)  
• Relevant certifications or coursework in IT support, such as Microsoft Certified: Modern Desktop 
• A willingness to learn and grow in IT support 

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand. 

Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. 

The base salary range for this role is $73,500 - $80,000 per annum 
 

Why Z? 

Z has always been a proud Kiwi company. We’re aspirational for our future, confident of our role in Aotearoa New Zealand’s success and deeply loyal to our customers, communities and people.  

At Z we focus on achieving extraordinary outcomes by setting the appropriate context, rather than by telling our people what to do. By doing this, high performing and talented people deliver better results and are more personally fulfilled. 

We care deeply for our people while pushing them to achieve their best as individuals and collectively as an organisation. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong company values, Tū Kaha Stand Up, Tū Maia Speak Out, Tū Kotahi Side by Side - have created an open and inclusive workplace that promotes personal development and is underpinned by a desire for our people and our communities to succeed.  

One of the things we stand for at Z is Diversity & Inclusion. It is our belief that having a diverse workforce make it possible for our people to truly be themselves and deliver on our aspirations for Z.  

We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If Z sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why. This is our founding document and provides further insights in what it means to part of the Z whānau.  

If Z feels like a good match for your head and your heart, come join us for one heck of a journey! 

Whakauru | Apply 

Please include a cover letter in your application, telling us why you’re a great fit for Z. 

Applications close: Friday, April 3rd 

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time. 

To be considered for this position you must have the legal right to live and work in New Zealand.